Yes — ring sizing is one of the most common post-purchase concerns, and it is fully handled. Here is exactly what the process looks like for returns, exchanges, and resizing at Moissanite Shine.
Option 1: Ring Resizing (Most Common Solution)
If your ring arrived and the size is slightly off — a half or full size too small or too large — resizing is almost always the fastest and simplest solution. Most moissanite ring settings can be resized by 1–2 sizes in either direction without affecting the stone or the setting's structural integrity.
Contact us with your order details and the correct size. We will advise on the resizing process, timeline, and any associated cost. Simple band resizing is typically a fast turnaround. Rings with full pavé eternity bands may have resizing limitations — we will confirm this based on your specific ring.
Option 2: Exchange for a Different Size
If resizing is not suitable for your ring style, or if the size difference is significant (3+ sizes), an exchange for a correctly sized ring is available within our return window. The exchange process:
- Contact us within 30 days of delivery to initiate an exchange.
- Ship the ring back in its original condition and packaging.
- We confirm receipt and process the replacement in the correct size.
- The correctly sized ring ships to you.
Exchange shipping costs and any size-dependent price differences are handled case by case — contact us to discuss your specific situation.
Option 3: Return for Refund
If for any reason you decide the ring is not right — beyond just sizing — returns are accepted within 30 days of delivery for a refund, provided the ring is in unworn, original condition. Custom-designed rings are non-refundable once production has begun, as they are made specifically to your specifications.
How to Avoid Sizing Issues in the First Place
The most effective prevention is accurate sizing before ordering. A few reliable methods:
- Visit a local jeweler: The most accurate method. Any jeweler can size a finger at no cost in under 5 minutes.
- Use a ring sizer: Printable ring sizers are available on our website. Follow the instructions carefully — finger size changes slightly across the day (larger in the evening, smaller in the morning).
- Measure an existing ring: If she already wears a ring on the same finger, its inner diameter can be measured and converted to a ring size.
When in doubt, size up by half a size — a slightly loose ring is easier to resize down than a tight ring is to size up, particularly for rings with full-coverage bands.
Custom Rings and Sizing
Custom-designed rings follow the same sizing policy but have an additional consideration: confirm the size before CAD approval, as changing size after production begins may require additional charges. We will confirm your size at the CAD approval stage before proceeding to production.
Related reading:
How to Find Her Ring Size Without Ruining the Surprise
How to Resize a Moissanite Ring: What’s Possible
Moissanite Return Policies: What to Look For