Refund policy

Refund & Return Policy

At Moissanite Shine, your satisfaction is our top priority. We stand behind every piece we create with confidence.

Free Returns — 7 Days
We offer completely free returns within 7 days of the delivery date. If you're not fully satisfied with your purchase for any reason, simply contact us and we'll arrange a free return label at no cost to you. No questions asked.

Refund Processing Timeline
Once we receive and inspect your returned item, refunds are processed within 3–5 business days. The refund will be issued to your original payment method. Please allow an additional 5–10 business days for the amount to appear in your account, depending on your bank or card issuer.

Free Exchanges — 30 Days
We offer free exchanges within 30 days of the delivery date. Whether you'd like a different size, style, or design — we'll make it right.

Lifetime Upgrade Program
Our Lifetime Upgrade Program allows you to upgrade your moissanite jewelry at any time, for life, subject to the following conditions:

  • The original piece must be in good condition with no significant damage or alterations.
  • The new piece must be valued at at least double the original purchase price.
  • Simply return your original piece and apply its full original purchase price toward your new selection.

Lifetime Warranty — Moissanite Stones
We provide a lifetime warranty against manufacturing defects on all moissanite stones. This warranty covers defects in the stone itself under normal use conditions. Please note that this warranty does not cover damage resulting from misuse, accidents, improper care, or normal wear and tear. We are not responsible for damage caused by mishandling or abuse.

Conditions

  • Items must be in their original condition and packaging for returns and exchanges.
  • Custom or engraved pieces are final sale and not eligible for return (exchanges may apply).
  • Please contact us at support@moissaniteshine.com to initiate any return, exchange, or upgrade.

How to Start a Return, Exchange, or Upgrade
Email us at support@moissaniteshine.com with your order number and request details, and we'll guide you through the process within 24 hours.

"At Moissanite Shine, we are dedicated to crafting premium, handcrafted moissanite rings and jewelry. Moissanite Shine LLC is legally registered in Wyoming, USA, ensuring the highest standards of trust, quality, and customer protection for our global community."