Lifetime Warranty

Lifetime Warranty & Care Guide: Forever Brilliance

Our Commitment to Unyielding Quality

At Moissanite Shine, we don’t just create fine jewelry; we engineer future heirlooms. Every single gemstone we select undergoes rigorous quality control to meet our uncompromising D-Color VVS1 standard. Because we believe true luxury should endure for a lifetime, we proudly back our craftsmanship with an ironclad, industry-leading Lifetime Warranty.

When you invest in our GRA certified moissanite, you are investing in a stone guaranteed to maintain its fiery brilliance, optical purity, and structural integrity forever.

What Is Covered

Our Lifetime Warranty is a promise of perfection. It covers any manufacturing defects on all Moissanite Shine gemstones for life, including:

✦ Optical Integrity — Any loss of brilliance, fire, or unexplained cloudiness resulting from a natural defect in the stone. ✦ Structural Flaws — Any micro-cracks, chips, or fractures present at the time of manufacture or arising from structural defects. ✦ Craftsmanship Defects — Any defect in the gemstone's structural composition that compromises its legendary durability (9.25 on the Mohs scale).

What Is Not Covered

To maintain a fair and premium experience for all our clients, our warranty is strictly focused on manufacturing excellence. It does not cover damage resulting from:

✕ Accidental Damage & Misuse — Severe impact, crushing, crushing sports damage, or everyday abuse. ✕ Normal Wear & Tear — Minor scratches on precious metals (gold/silver) accumulated through daily wear. ✕ Improper Alterations — Any resizing, repair, or stone-setting performed by a third-party jeweler without our authorization. ✕ Chemical Exposure — Tarnish or damage caused by harsh household cleaners, bleach, or chlorine. ✕ Loss or Theft — The physical loss or theft of the entire piece of jewelry.

How to Make a Warranty Claim

If you believe your piece has a manufacturing defect, our concierge team is here to make the resolution process fast, supportive, and frictionless:

Initiate the Claim: Email us at support@moissaniteshine.com with your original order number and a brief description of the issue.
Provide Visuals: Attach clear, high-resolution photos or a quick video highlighting the area of concern.
Expert Review: Our quality assurance team will assess your claim and respond with clear next steps within 24 to 48 hours.
Insured Return: If approved, we will provide you with secure shipping instructions to send your piece back to our master jewelers.
Complimentary Resolution: We will repair the defect or replace the gemstone entirely at absolute zero cost to you.

Preserving Your Brilliance: Jewelry Care Guide

Moissanite is one of the hardest gemstones on Earth, but a little care ensures its precious metal settings stay as radiant as the day you unboxed it. To maintain your jewelry and protect your warranty coverage, we recommend following these simple practices:

The Safe Haven: Store your jewelry in the provided Moissanite Shine luxury box whenever you are not wearing it to avoid accidental scratches.
Chemical Boundaries: Remove your pieces before exposing them to harsh chemicals, including household cleaning agents, perfumes, bleach, and chlorine.
Active Protection: Take off your rings or bracelets before intense exercising, heavy lifting, swimming, or going to sleep.
Gentle Cleaning: Keep your stone sparkling by cleaning it gently with warm water, mild dish soap, and a very soft-bristled toothbrush. Wipe dry with a microfiber cloth.