Lifetime Warranty

Our Commitment to Unyielding Quality

At Moissanite Shine, we don't just create fine jewelry; we engineer future heirlooms. Every single gemstone we select undergoes rigorous quality control to meet our uncompromising D-Color VVS1 standard. Because we believe true luxury should endure for a lifetime, we proudly back our craftsmanship with an ironclad, industry-leading Lifetime Warranty.

When you invest in our GRA certified moissanite, you are investing in a stone guaranteed to maintain its fiery brilliance, optical purity, and structural integrity forever.

What Is Covered

Our Lifetime Warranty is a promise of perfection. It covers any manufacturing defects on all Moissanite Shine gemstones for life, including:

✦ Optical Integrity — Any loss of brilliance, fire, or unexplained cloudiness resulting from a natural defect in the stone. ✦ Structural Flaws — Any micro-cracks, chips, or fractures present at the time of manufacture or arising from structural defects. ✦ Craftsmanship Defects — Any defect in the gemstone's structural composition that compromises its legendary durability (9.25 on the Mohs scale).

What Is Not Covered

To maintain a fair and premium experience for all our clients, our warranty is strictly focused on manufacturing excellence. It does not cover damage resulting from:

✕ Accidental Damage & Misuse — Severe impact, crushing, or everyday abuse. ✕ Normal Wear & Tear — Minor scratches on precious metals accumulated through daily wear. ✕ Improper Alterations — Any resizing or repair performed by a third-party jeweler without our authorization. ✕ Chemical Exposure — Tarnish or damage caused by harsh household cleaners, bleach, or chlorine. ✕ Loss or Theft — The physical loss or theft of the entire piece of jewelry.

How to Make a Warranty Claim

If you believe your piece has a manufacturing defect, our concierge team is here to make the resolution process fast, supportive, and frictionless:

1. Initiate the Claim: Email us at support@moissaniteshine.com with your original order number and a brief description of the issue.
2. Provide Visuals: Attach clear, high-resolution photos or a quick video highlighting the area of concern.
3. Expert Review: Our quality assurance team will assess your claim and respond with clear next steps within 24 to 48 hours.
4. Insured Return: If approved, we will provide you with secure shipping instructions to send your piece back to our master jewelers.
5. Complimentary Resolution: We will repair the defect or replace the gemstone entirely at absolute zero cost to you.

Preserving Your Brilliance: Jewelry Care Guide

Moissanite is one of the hardest gemstones on Earth, but a little care ensures its precious metal settings stay as radiant as the day you unboxed it:

• The Safe Haven: Store your jewelry in the provided Moissanite Shine luxury box whenever you are not wearing it.
• Chemical Boundaries: Remove your pieces before exposing them to harsh chemicals, perfumes, bleach, and chlorine.
• Active Protection: Take off your rings or bracelets before intense exercising, heavy lifting, or swimming.
• Gentle Cleaning: Clean gently with warm water, mild dish soap, and a soft-bristled toothbrush. Wipe dry with a microfiber cloth.

Questions About Your Warranty?

Our dedicated customer care team is always here to protect your investment and ensure your complete satisfaction.

📧 support@moissaniteshine.com ⏰ Bespoke assistance within 24 hours.